Delphia uses Plaid to help users connect their bank accounts to our platform using their bank login credentials. Plaid supports major bank institutions like Chase, Wells Fargo, Bank of America, and smaller banks and credit unions.
What happens if my bank account is not listed?
Plaid currently supports over 2000 financial institutions, and they’re working on adding more. If your bank does not appear in the list, there may be two reasons why:
Plaid does not support your bank.
Our current integration with Plaid does not support your bank.
We need more bank details to complete user verification, limiting what we can support with our Plaid integration. Plaid may support over 2000 financial institutions, but we cannot support them if they do not share the information we need.
We understand how frustrating this is, and we share user feedback with Plaid and our Product Team to improve our services.
Other companies that use Plaid support my bank but Delphia does not.
Yes, this is something users will see when using other services with a different Plaid integration set up. Since we need more information from the banks to complete our user verification, we have a limited amount of banks we can support - regardless of whether Plaid supports the bank. This is a common issue for smaller banks and credit unions.